– Gone is Hyatt, United, and other airline and hotel programs where status was afforded. They should be ashamed of this new experience program. – There’s been a dramatic elimination of historical benefits, personalized events, and special perks – only to be replaced by a complicated grouping of “experiences”, which quickly become unavailable anyway – “Oh sorry”, they say on the same morning an event becomes available for booking, “the event you want isn’t available anymore We can put you on a waitlist”. Centurion has become a faceless, nameless call center experience. – Multiple times I received no call back from an agent I had spoken to at length and literally no way to get back in touch with them, since there is no longer a personal point of contact for Centurion members (just a large team who often isn’t available anyways and then your call goes into a pool). – Multiple booking errors leading to problems with travel, lost seats, lost flights, etc. No longer 🙁ĪEXP happily lost me as a Centurion customer after 22 years, without doing anything to try to make amends for the terrible service received. He was a believer in the customer experience and in those days management was willing to speak directly to a customer to understand their concerns. He would be turning in his grave if he knew how terrible the Centurion product had become.

I personally was mentored and coached for years by an old leader of American Express named Alan Loren. I finally spoke at length with a very sweet and nice “executive customer service” team member I had spoken to a year ago when things started going off the rails and she promised me that she would discuss my issues with “management”, but in the end was given the run around with the obligatory “I’m so sorry we can’t meet your needs and that we are losing you. I tried reaching out to senior team members at Amex with no response. Its become robotic and not worth the fee anymore. This is everything Centurion claims it is not. I don’t recommend it to anyone.Īs a loyal Amex customer since 1988, I worked hard to help the team at Centurion understand how appalling their customer service had become, how untrained their agents were, and how their new team structure vs dedicated contacts has led to booking errors, mistakes, and the general feeling one gets when calling a remote call center that knows nothing about you. Primary rental car coverage is my favoriteĪs a Centurion cardholder of 22 years, I finally gave up my Centurion membership.Redeem in the Chase Travel center for 1.25 cents per point.Points are transferrable to 13 Ultimate Rewards partners.Chase Sapphire Preferred® continues to redeem at 1.25c in the Chase Travel Portal and the slew of other benefits remain in tact including primary rental car insurance, purchase protections, etc.If you spend $10k in a year, you’ll get 1k bonus points Every year you keep the card, your total spend will yield a 10% points bonus.The begins immediately for new cardmembers and after your account anniversary for existing cardmembers.$50 Annual Credit on hotel stays purchased via Ultimate Rewards/Chase Travel.5x on all travel purchased through Chase Ultimate Rewards – Chase Travel Portal.(excluding Target, Walmart and wholesale clubs).including eligible delivery services for takeout.Either way…it used to be that you needed to wait to get an invitation and those came if you spent more than $250k to $500k.Ī few things to know about Black Cards – American Express Centurion Cards

That…or you have a business that processes a lot via Amex and you have decided that the 2 cent redemption rate Amex Business Black Card holders get on premium flights outweighs the annual fee. The Black Card is for those who have some cash to spare. $10000 initiation fee and $5000 annually, Authorized Users are another $2500. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

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